Customs House Hotel

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Reviews of Customs House Hotel

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  Aislinn Terre Added September 28, 2023

  ★ ★ ★ ★ ★
  We had a wonderful time at the restaurant. Visited for the weekend and was recommended this place. Beautiful ambience right near the wharf. The food was greatly enjoyed by everyone on our table. The wait staff were fantastic, especially Antonio who served us the lovely food, always with a smile. I highly recommend this restaurant.
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  Richard Jaworski Added September 24, 2023

  ★ ★ ★ ★ ★
  Many trips to Tassie, walked past the place so many times. Needed some refreshments so sat down & had a few drinks with prawn & squid dishes matching anything we've had elsewhere. Pleasant, perfectly located, friendly.
  Highly recommend a visit
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  Bernadette Duffy Added September 20, 2023

  ★ ★ ☆ ☆ ☆
  Had to book for scallop meal deal. Restaurant opened at 5:30 pm. We walked in at 5:25 pm and were told we were too early. Although we'd booked for the meal deal we were asked what we wanted. We were asked what bread we wanted with the soup. We weren't told the bread was extra. Waitress swiped our drinks before we were finished. Not friendly service.
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  Courtney Clarke Added September 14, 2023

  ★ ★ ★ ☆ ☆
  Rooms have everything you need for a comfortable stay.
  Maintenance required: Room 5
  Bathroom - black mould on ceilings
  Window didn’t lock or stay closed properly
  
  Location is very central, east walking to everywhere.
  
  Breakfast is lovely.
  
  BIG WARNING: if you stay on a Saturday night there is a night club below playing heavy drum and bass until 4am, bring ear plugs (even then you will feel it reverberating)
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  Oliver Terhorst Added September 09, 2023

  ★ ☆ ☆ ☆ ☆
  We attended Customs House Hotel for an event with roughly 40 guests. Throughout the night none of the female guests were questioned when it came to the fact that they were drinking too much. However, not only did they remove a male guest from the venue for so-called drinking too much, when he had two drinks the entire night. They cut practically every male guest off requesting they drink water. Fast forward, myself and other male guests left due to the fact one of us was removed for no good legitimate reason. Our female partners stayed on at the event to continue enjoying their time with friends. They continued to drink and were not asked once over a 3 hour period to have water. This was the same for every female guest. They were also served well over their limit (I'm talking 14+ standard drinks). After walking out the door, one female passed out cold on the sidewalk, she continued to spew while the others were blind drunk and unable to provide adequate assistance. This venue seriously breached their Responsible Service of Alcohol. You should not host an event at this location and their service, management and stick figure security guard is to be considered unacceptable and attrocous. I hope to see this venue in court one day.

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Customs House Hotel