Papillon Health & Beauty Centre

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Reviews of Papillon Health & Beauty Centre

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  Jeds Rose Added December 24, 2023

  ★ ☆ ☆ ☆ ☆
  Edit - Update (As I cannot respond to the owners response)
  Firstly it's disheartening to notice that the 2 constructive reviews left within the previous months, you've advised both myself and another client that you do not know us as clients, seems like the easy option to deny our credibility. I wouldn't be wasting my time writing these reviews if I hadn't had such an appalling experience.
  
  Secondly I would like to know what brand of anti-wrinkle treatment you use please?
  Given that it took you two weeks for you to address my concern, and my eyebrows to finally ascend back to their normal position, I did notice that your treatment has now completely evanesced?!
  It's only been one month!!
  The treatments I've been receiving for years usually last 3 months which makes me question the product you are using. I would appreciate your full transparency, so that new or existing clients can assess if your product will work best for them.
  
  .................................
  
  I thought I would try Sanctum out as their prices are aparently quite competitive. The front desk staff were very warm and welcoming and the shop front is stunning and well thought out. The nurse I had for my anti wrinkle treatment was also warm and friendly. So why the 1 star review??
  The 1 star review starts from when I met the doctor. I've been receiving botox for years so I have a pretty sound understanding of my face and what has and hasn't happened in the past from this treatment. Now I'm not saying I know better than the doctor, which I know I clearly do not. However I felt I was not being heard and only spoken at and not too. My face has dropped in the past and dealing with that for 3 months is not something I want to ever deal with again. I expressed my concerns and I feel my words fell on deaf ears.
  I now have two eyebrows that have turned into eyelashes, I have headaches all the time from trying to fight the botox in my head and I'm feeling uncomfortable leaving the house.
  I rang Sanctum (As advised too if anything happens) and left a lengthy voicemail detailing what has happened with my name and number, requesting a call back. I still have not received a phone call.
  So now when I look through the reviews, I've realised that they are not interested in the negative (constructive) feedback and will only reply to the positive one's that inflate one's ego. Clearly I'm quite disappointed, and I hope this serves as a warning to others out there!
  I will never cut corners on cost again, and I hope anyone that reads this doesn't do what I've done.
  Silk Laser Clinics at Eastlands are exceptional, kind and empathetic so there's a tip for anyone thinking of getting anti wrinkle treatments
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  Emma Waller Added December 12, 2023

  ★ ★ ★ ★ ★
  After struggling with dull skin, I booked a luminosity facial with Karen in Launceston, and I’m so glad I did. The facial was amazing, and Karen was very professional and knowledgeable when talking through different products and services that could be of benefit to me. I already can’t wait for my next treatment!
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  Mary Maclary Added December 10, 2023

  ★ ★ ★ ★ ★
  RE: Scar removal- My experience with Sanctum was exceptional. Ben and Fiona exceeded expectations. I’m looking forward to my next appointment!
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  Rebecca Ciffo Added December 07, 2023

  ★ ★ ★ ★ ★
  Very professional and friendly staff. I have had several face treatments here. I can’t recommend Sanctum enough. Holly is great at what she does, always provides a tailored and relaxing service.
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  Abbey Drake Added December 04, 2023

  ★ ★ ★ ★ ★
  There is only one word for Sanctum and it is AMAZING!
  The staff are wonderful and the beautiful decor sets the scene for a tranquil experience. I always leave Sanctum feeling a million dollars and my skin absolutely glowing.
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  D MB Added May 31, 2018

  ★ ★ ☆ ☆ ☆
  I had bio-gel nails done at Papillon and was extremely disappointed. Not only did I fork out $90 for what is supposedly a better option to acrylics but one fell off the next day (after being told they last 3-4 weeks). They fixed it but when I asked them to look at the others they simply shrugged it off. Another THREE fell off the next day. I ended up having to go to another salon to replace them with acrylics and nearly a week on, the acrylics have outlasted all of the bio-gels. WORST MONEY SPENT- DO NOT bother going to this salon and forking out a ridiculous amount of money for something no better then acrylics.

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